Costumer service

Terms of sale

  • Only sales and shipments are made within Chile, to those over 18 years of age.
  • Dispatches are made from Monday to Friday, between 9:00 and 16:00 hrs. Purchases made after that time will be dispatched the next business day. The cost of shipping is paid by the customer.
  • Once the purchase confirmation email is received, delivery has a maximum period of 10 business days.

Changes and refunds

  • In case of exchanges or returns, the customer must present the ticket and the product with its labels and packaging in good condition, without having been opened, within ten business days after receipt of the purchase. < / li>
  • The shipping costs associated with the return of the product are charged to the customer.
  • The return of the money will be made by bank transfer within ten business days after receipt of the returned product, and will correspond to the specific value of said product.


  • The information of registered users will only be used for internal purposes and is the sole responsibility of each user.
  • The website has the SSL security certificate.
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